Complaints & Feedback
We are committed to listening to communities, partners and everyone affected by our work. If you have experienced harm, have concerns about our activities or believe something has gone wrong, please tell us.
No account, name or contact details are required. Please avoid details that could identify you or someone else unless they are essential to explain the concern. The complaint and the case history are available only to authorised grievance officers and site administrators. Staff views, internal comments and case actions are recorded. Complaint text and internal notes are stored encrypted in the website database. The case register does not record your account, email address, IP address or browser details. The website and hosting provider may keep ordinary connection logs. A temporary hashed connection identifier is used to limit spam. Do not use this form if those technical logs could put you at risk. Because this form does not collect contact details, NAMCOB cannot contact you about an anonymous submission. You can use the email or phone options below if you prefer to discuss your concern.Submit a concern anonymously
How your information is handled
What you can report
- Concerns about conservation or rehabilitation activities, including animal welfare.
- Environmental or community impacts.
- Staff, volunteer or partner conduct.
- Access to services, participation or unfair treatment.
- Safety, abuse, exploitation, harassment or other serious misconduct.
How to contact us
Email info@namcob.org.na or call +264 81 556 3567. Please use the subject Complaints & Feedback when emailing.
What to include
- The NAMCOB project or activity and the location involved.
- What happened and how it affected you, your community or the environment.
- What you would like NAMCOB to do to address the concern.
- Your preferred contact details if you would like a response.
Share only the information needed to explain your concern. Avoid sending sensitive personal information or documents in your first email.
Reporting injured or distressed wildlife
For urgent wildlife rescue assistance, please call +264 81 556 3567 directly so your report can reach NAMCOB’s operational team. Use Complaints & Feedback to raise concerns about how an activity or service has been carried out.